Thank you for buying our courses. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.
Cancellation & Refunds: Classroom Training/Instructor led online training
Kshare Academy Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
o In case Kshare Academy Solutions cancels an event, 100% refund will be paid to the delegate.
o If a cancellation is done by a delegate 10 days or more, prior to the event, 20% of total paid fee will be deducted and the remaining amount will be refunded back to the delegate.
o If a cancellation is done by a delegate 10 days or less, prior to the event, no refunds will be made.
Cancellation & Refunds: Online Training
o If the cancellation is done by the delegate within 48 hours of subscribing, 20% of total paid fee will be deducted as administration fee.
o If the cancellation is done by the delegate after 48 hours of subscribing no refund will be made.
o No refund will be made to the delegate after 48 hours of subscribing to the course.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via same source (original method of payment) within 5 to 7 working days after intimation by the customer.
Note: All refunds will be processed within 30 days of receipt of the refund request.
In case Kshare Academy reschedules the training event, the options available to the delegate are:
- No refund will be made, if the rescheduled dates do not fit into the delegate's schedule.
- The delegate would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of scheduled training.
- The delegate, if wishes to, can send his/her replacement. However, this should be intimated to Kshare
Academy solutions at least 3 days ahead of the event date.Whereas, if for some unforeseen reasons, a delegate
wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:
- If the request of rescheduling is received ahead of 7days or more, 10% of registration fee will be charged.
- Please note that rescheduling will be subject to availability of seats.
- If the request of rescheduling is received within 7 days or less, no rescheduling will be allowed to the delegate. However the delegate can send a replacement instead.